Reference

How neo11 Handles Your Personal Information

neo11 collects only what we need to run your account and process your payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket payment data handled carefullyYour request rights respectedNo data sold to third partiesAccess subject to local law and eligible regions

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Data We Hold and How It Is Used

neo11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide — your name, contact information, and the payment method you link, whether that is bKash, Nagad, or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account

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secure. We also collect device and session data automatically — browser type, IP address, and activity logs — to detect unusual access patterns and protect your wallet. This data is not shared with advertisers. It may be shared with payment processors like bKash and Nagad strictly
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to complete your transactions, and with fraud-prevention services where required. We retain your account data for as long as your account is active and for a period afterward as required by applicable rules. If you close your account, you may request deletion of personal data that
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we are not legally required to keep. Access to the platform and the scope of data processing depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Your account data sits behind SSL encryption. We use cookies to keep your session active and to remember your preferred deposit method — bKash, Nagad, or Rocket — so you are not re-entering details each time. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the account wallet loads. We review data retention periods regularly and do not hold personal information longer than necessary.

SSL Encryption

Every connection between your device and our servers is encrypted. Your bKash and Nagad payment details are never transmitted in plain text.

Cookie Controls

We use session cookies and preference cookies. You can clear or block them in your browser at any time. Some account features may behave differently without them.

Data Retention

We keep your account records while your account is open and for a period after closure as required by applicable rules. You may request earlier deletion of data we are not obligated to retain.

Your Access Rights

You have the right to request a copy of the personal data we hold about you. Submit this request through live chat or your Account Help Centre and we will verify your identity before releasing anything.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, reach our support team through any of the channels below. We aim to respond to data-related requests within a reasonable time. Eligibility to make certain requests may depend on your local law and the region from which you access the platform.

Privacy Policy — Common Questions

Below are the questions we hear most often about how neo11 handles personal data. If your question is not covered here, reach us through live chat or the Account Help Centre.

We collect your name, contact details, and the payment method you link — bKash, Nagad, or Rocket. We also collect device and session data to secure your account and detect unusual access.

Your payment data is shared only with the payment processor needed to complete your transaction — for example, bKash or Nagad. It is not shared with advertisers or unrelated third parties.

Yes. Submit a request through live chat or your Account Help Centre. We will verify your identity first, then provide your data within a reasonable timeframe, subject to your local law.

Contact us via live chat or email support shown in your account settings. We will delete data we are not legally required to keep. Some records must be retained under applicable rules.

We use session and preference cookies to keep your account active and remember your deposit method. Manage or clear them in your browser settings. Disabling certain cookies may affect your account wallet experience.

Access to the platform and the scope of data processing depends on your local law and eligible regions. We recommend checking that using the platform is permitted where you are located.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Withdraw InfoTerms & Conditions

How neo11 Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Controls

Data Retention

Your Access Rights

How to Contact Us About Your Data

Privacy Policy — Common Questions

01 What personal information does neo11 collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 Can I request a copy of the data you hold about me?

04 How do I ask neo11 to delete my personal data?

05 Does neo11 use cookies, and how do I control them?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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